Pricing for NBD contract varies model to model and we can quote you based on your model. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Is there way to change Backup number of Versions? 9 Apr 2022 5 min read. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Product Availability: If you cannot provide proof of purchase, the device manufacturing date will apply. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts We offer PNP warranty extension. No biggie as she ordered a new one earlier today, mainly was just curious. * You need to change your location in your profile to a location other than China. Extended Warranty Plus is not available for devices that have been discontinued. I have a Synology DS2415+ I purchased on 05/28/2018. Enhanced security with an optional two-step authentication* to keep your information safe. Tap the number displayed here on your phone. Al Ghubaiba ( Green Line). Please obtain and enter the verification code to bind your phone number. By visiting the link above you can see what this service is all about. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Click the CC icon, and then select the preferred language. Purchasing an extension can stretch . The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. You may see our New Product at Product Support Status. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. For Consumer models, NBD contract can be bought even after device failure. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. On April 7th, Synology announced a new service called Extended Warranty Plus. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Your warranty typically starts on the date you purchased your Synology product. 1 You will need to present the receipt or invoice as proof of purchase. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. A purchase invoice is not required, but helps to determine the actual time of device purchase. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. 5.3 No Additional Terms. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. For laptops, press Fn + Esc. 2 Follow step 1 of the Install Drives section to open the case. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Check Standard Warranty. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. 5.9 Entire Agreement. For more details, please visit LIMITED PRODUCT WARRANTY. Then use the link that HarryPotter provided to check your make model has how many years warranty. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? itsakc Aug 22 2011 edited Aug 22 2011. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. The table below provides you an overview of the current support status of all our products and accessories. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. 5.10 Extended Warranty Plus Service Payment and Termination. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. News, discussion, and community support for Synology devices, Press J to jump to the feed. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Purchasing an extension can stretch . The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Find the compatibility list for drives, USB devices, and network peripherals. Find the compatibility list for drives, USB devices, and network peripherals. Check your email A 6-digit verification code was sent to . Find the spare parts of your Synology product. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Live Chat on Synology support page doesn't work and I spent an hour on hold. You can check how long the warranty is on each model HERE. Customized By. Copyright 2023 Synology Inc. All rights reserved. Refer to the Product Phases section in Synology Security White Paper for details. The table below provides you an overview of the current support status of all our products and accessories. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. The old devices can be converted into offsite storage devices that provide an additional copy of the data. All Synology Channel products are sold with 1 year remote support. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. We also handle the complete migration of the old device to a new device. If my data stored on Synology are missing, can I ask Synology to recover my data? No. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. The maximum warranty extension on Synology is 5 years. News, discussion, and community support for Synology devices, Press J to jump to the feed. The resulting warranty is dependent on the original warranty term of the device being registered. While trying to add a DDNS, I see I need to have a Synology.me account. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product 5.5 Dispute Resolution. Export Administration Regulations. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Obtain and enter the verification code was sent to maximum warranty extension on Synology are,! Products would be with certain stain, scratches, or other minor wear and tear other minor wear tear. Select the preferred language quote you based on your model new warranty claim Start here to open case. 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