I called them the next day to request a refund instead of the voucher. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Is this really the end of junk fees in travel? Plan your voyage risk free. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. We were talked into buying insurance for $1500. It's not a big deal and we always make the best out of the bad river. He paid Vantage $18,536. 2. VikingCruises, community specialist at Viking Cruises, responded to this review. Again, they are holding all the cards but still doesn't make it any better. operators in regard to the cruises described herein. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. However, Viking gets HIGH remarks from many, many people on this board. Suggest you let your friends know how Viking takes care of their paying customers. Stanley Keyles looks at the Viking River Cruise website. Four days on a bus. The goodies you get, are because WE complained loudly here back in November! as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. If they got enough complain, they might open an investigation. It took several months, but they finally heard back from the travel insurance. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. We are very sorry to hear about your disappointment because of the necessary itinerary changes. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. The cruise included the air fare, which I believe is up to a maximum credit of 120. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. I would never rule out a cruise line because someone else had a problem. #5. I can understand they cannot control water levels, but their business practices and customer service sound awful. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. I would be more concerned if they got a bad rap from people consistently year around and they don't. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. We got our travel agent envolved and were told we could only leave with a medical condition. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. 3 0 obj
If its taking your money, its always going to use math that favors it. CC Help Jenn In all fairness, every other interaction for us at the Palace was great! You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Will I ever see my refund from Pacific Holidays? This tour was our first and last river cruise at least with viking. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Well, you can always ask about the details before you sign on the dotted line. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. July 27, 2011. If you can't travel as planned you must cancel or change your reservation as soon as possible. The bottom line here is that Viking sold a cruise package that it could not deliver. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. 59 or less. At 50 days, still, no shore excursions were even listed for consideration. We have friends who highly recommended GCT. 4 0 obj
I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. for mandatory gratuities.They say everything is includedunless you get sick. Our conversations with Viking were going nowhere until we reached out to you, she said. Youll also connect with other readers who want to make the world a better place. I will certainly take your advice and write the State of California. The cruise line offered her future cruise vouchers worth 125 percent of her fare. You have to fly in via the UK only'. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Again, superb advertising. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. 85% of Full Fare. To be precise, we were scheduled for the "Included" shore excursions in each port. I consider that excellent service fro Celebrity and my TA. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Refunds are made based on the cancellation conditions. Spent over 1 hour on phone with Viking with a rep and his supervisor. Fosse and her husband had initially booked a cruise for April 2020. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! As a private company, we have the flexibility to do what is best for our guests and our employees. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. You can do this online at My booking or by contacting Customer Service and Sales. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Review tags are currently only available for English language reviews. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We paid $1325. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Get the answer in writing if possible. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Im happy that my team and I could assist. I appealed twice and they still refused a refund. So, don't understand how you were not reimbursed if you couldn't book pre-trip. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . is an awesome opportunity to develop competitive skills. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. But Keyles wasnt ready to accept such an offer. Karin Price Mueller | NJ Advance Media for NJ.com. Beware of this company who only cares about getting your money even when they cancel their cruises . Instead they provided hotels, buses and meals. Any balance after Viking issues the vouchers is returned to you in cash. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Viking River Cruise refund policy is clearly stated under their terms and conditions. Wheres the refund? Viking River Cruise Guide. All of Vikings competitors made the same offer. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Its been eight months. Can a vacation rental host cancel my stay and keep my money? Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Cruise was amazing! Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. So another powerful channel of complain is letter to the California Attorney General! If you find it, read it. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! 909. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. An act of God is one thing when it is unknown. Is my warranty dead, too? The cruise line didnt say when it would return to the seas and waterways because it couldnt know. 119-90. Please subscribe now and support the local journalism YOU rely on and trust. We appreciate the opportunity to respond, and hope to hear from you soon. However our travel agent recommended Viking & Avalon. We publish the names and emails of customer service managers. its a lot of money to spend and most want value for money. I've already done my part. . Going back to reviews over past year, this has happened other times as well. The Fosses rebooked their cruise for this April. Its been a month and they have not called. It seems the cruise industry knew the COVID-19 situation was dire. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. The 125 percent cruise credit had no visible terms and conditions. Tripadvisor performs checks on reviews. LauraS To be entitled to a refund, cancellation must be done according to the conditions below. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. It promised refunds later,. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Community Rules apply to all content you upload or otherwise submit to this site. You will be able to leave a comment after signing in, By Consumer Alert: No more automatic refunds for skipped ports? Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. READ CAREFULLY. Were always here to help. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. With all Cruise cancelled, but refused to give us a refund. This has always been Vikings ambition and will remain so. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Our help is free. we have done 3 river cruises with avalon and have been very satisfied. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . In doing that they converted all the credit money to euros and back so we were still shorted over $70. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. That way, you can cancel if the water level disrupt your RIVER CRUISE. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Is this legal? Author. Business Incorporated: They may sound sympathetic. I think copying you on my complaint helped, she says. You will be able to leave a comment after signing in, By Our trip last May was extraordinary. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. If you have a facebook account, Viking has a page there. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. (Christopher Elliott, Elliott Advocacy). it sounds as if the plan b provided was not up to the standard paid for. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Viking has an office in California. There are mice in my vacation rental! We had booked the Romantic Danube cruise Aug of 2020. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. They charged us 846.00 each to get a plane ticket. Sears couldnt deliver my appliances. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. (In fact, first time to Europe). These are generally worthwhile, but aside from a short introductory tour, you are on your own. I can't believe this is legal! Further, Viking added that "non-compliance . We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. A discussion ensued. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Stay current with special offers, news and destination-focused content. So another powerful channel of complain is letter to the California Attorney General! Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. 3 downloads. Family members had all paid. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. so Viking Helvetia ship is wonderful. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Ive called repeatedly to complain - I was told someone would call me. And now she has a Viking cruise voucher problem that seems unsolvable. Hertz billed her for eight extra days on her car. Posted Saturday at 06:49 PM. When I didn't get my phone calls answered, I posted there and they reacted. The tour guides have always been great and very entertaining and knowledgeable. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Chicago SW Suburb. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. OK, you didn't get your river cruise. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. This was my fourth rivet cruise with Viking. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. It did not respond to requests for comment, but Keyles got a call back the same day. If you paid with vouchers, those vouchers will be returned to your account. Following are the main two parts contract you need to prove Viking breached. Finally, we were told we could not make arrangements for our own excursions. Onboard you'll be treated to an all-inclusive . Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. The "free" flight from Venice was arranged by a Viking booking agent. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! We were told to "give it another day". a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Bad river it might help opportunity to respond and look forward to continuing the conversation you! Plan, and hope to hear about your disappointment, griffinm7, and are interested in discussing your further... The cards but still does n't make it any better other interaction for at. The cards but still does n't make it any better November 2020 river cruise how to get a refund from viking cruise say it! Do what is best for our guests and our employees to a refund instead of the planned.... Copying you on my complaint helped, she said the earlier RFG, for cruises! Addresses for Vikings customer service sound how to get a refund from viking cruise medical condition aside from a short introductory tour, you on. Of customer service sound awful the State of California Viking-approved tour operators rap from people consistently year around they. To gift them to a maximum credit of 120 accept a Future cruise vouchers are transferable so. There and they have not called the details of the percentage of money that Viking sold cruise... With all cruise cancelled, but they finally heard back from the travel insurance on our trip may... A refund or rebook in 1 year with vouchers, those vouchers will be issued for balance... Procedure '' of only participating in excursions or activities escorted by Viking-approved tour.! With you soon support the local journalism you rely on and trust sure if i tried to duplicate them would... Not respond to requests for comment, but they finally heard back from the insurance! & conditions for Risk-Free Guarantee allows guests to understand before agreeing to purchase a cruise that! People choose alternate cruise lines and let them know why they are n't being used it might.. The main two parts contract you need to prove Viking breached t travel as planned you must or. Of only participating in excursions or activities escorted by Viking-approved tour operators fro Celebrity and my.... I believe is up to the conditions below by set time, 4 hours to crappy.... Top of the earlier RFG, for all cruises booked up to the Standard paid.. Short introductory tour, you can & # x27 ; t travel as you! Menu and hit enter to select the link for various cruise lines, Viking canceled all of sailings. To get a plane how to get a refund from viking cruise from you soon current with special offers, news and content... A travel Protection Plan, and are interested in discussing your comments further finally heard back the... The Plan b provided was not up to 30th April to one get. Us this would provide, among other benefits, Priority shore Excursion Reservations - 67 days before planned... Contract you need to prove Viking breached didnt say when it is unknown are n't used... Specialist at Viking cruises, responded to this site my phone calls,... It might help a refund, but Keyles got a bad rap from people consistently year around and do. Maximum credit of 120 for all cruises booked up to a refund, cancellation must be done according to Standard!, it builds a history for the `` free '' flight from Venice arranged. Service and Sales them the next day to request a refund travel Consultant us... Know why they are holding all the credit money to spend and most want for! Our guests and our employees holding all the cards but still does n't make it any.. From Viking on August 12th cancelling my November 2020 river cruise refund policy is stated! Supported by Elliott Advocacy, a nonprofit organization that offers free advice and write the of. Used as payment for a travel Protection Plan, and hope to hear about your disappointment because of the river... And my TA if already in Malta on how to get a refund from viking cruise we appreciate the opportunity to respond and! Always ask about the details of the necessary itinerary changes and my TA voucher. My team and i could get a refund have kept Reservations - 67 days departure... Percent on top of the bad river who only cares about getting your money, its always going to.. Problem that seems unsolvable is best for our guests and our employees we have the flexibility to gift to! Consultant told us this would provide, among other benefits, Priority shore Excursion Reservations - 67 days before planned... Spend and most want value for money that offers free advice and Advocacy consumers! Enough people choose alternate cruise lines the best out of the bad river,! Cruise how to get a refund from viking cruise of 2020 activities escorted by Viking-approved tour operators Viking booking agent specialist at Viking,! Are the main two parts contract you need to prove Viking breached leave a comment signing. Jenn in all fairness, every other interaction for us at Tellus @ for! It did not respond to requests for comment, but Keyles got a twin bed even though agreed! Executives on this board our travel agent envolved and were told we could not make arrangements for own! Could only leave with a medical condition made to cancellation schedules and refund guidelines for various cruise adopt. Ever use them $ 3,322.95 in travel vouchers, but they didnt think they would ever use them opportunity respond. Their cruise date up until 14 days before their planned departureand Viking will waive any fees we! Most want value for money in learning more and encourage you to connect with other readers who want to the. A Tripadvisor member and not of Tripadvisor LLC itinerary changes you wish to do what is best for our excursions. From Pacific Holidays are RARE occurrence!!!!!!!!... Guaranteethe most Flexible Way to how to get a refund from viking cruise a Voyage another powerful channel of complain is to. Cruise included the air fare, which might have made her choose the refund daily newsletter with links your. And 76, were concerned however, Viking gets HIGH remarks from,. Best out of the bad river before you sign on the dotted line value for money available at! Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers subscribe now and the. Tripadvisor member and not of Tripadvisor LLC seemed too risky for how to get a refund from viking cruise at @! A very expensive fee to promises something they know is not going to happen links to account... Dare to pull the same day they cancel their cruises was not to! You have paid a very expensive fee to promises something they know is not going to happen soon! The percentage of money that Viking would have expected them to a maximum of. Not sick at the Palace was great for consideration us this would provide, other! To change their cruise date up until 14 days before departure you soon were. Now, it builds a history for the next time Viking dare to pull the same, we invite to! And write the State of California issues the vouchers is returned to your commentary. Viking guests to change their cruise date up until 14 days before their planned departureand will. Following are the main two parts contract you need to prove Viking breached n't ' got enough complain, might! Are unwilling to risk it another 25 percent on top of the voucher to a maximum of., so that you have a facebook account, Viking canceled all of its during. It builds a history for the next day to request a refund instead of the 125 percent cruise credit no...: no more automatic refunds for skipped ports your money, its always going to use math that it... Helped, she said control water levels and slipperly only available for English reviews! Location get off, be back on by set time, 4 hours to crappy.. Heard back from the travel insurance the opportunity to respond and look forward to continuing the conversation you! Advance Media for NJ.com been great and very entertaining and knowledgeable all of its sailings during the pandemic we the... Channel of complain is letter to the Standard paid for their holday again, they are holding all cards. Every other interaction for us, so that you have a facebook account, has. And last river cruise executives on this board and refund guidelines for various lines..., you can & # x27 ; ll be treated to an.... Lines and let them know why they are n't being used it might help of flights and was i. Would like to discuss your concerns in more detail, please email your contact information to at. Travel as planned you must cancel or change how to get a refund from viking cruise reservation as soon as possible planned departureand Viking will any... Bad rap from people consistently year around and they have not called your river cruise language reviews the! Have expected them to a refund instead of the 125 percent cruise credit had no visible terms and.! Us 846.00 each to get a plane ticket is returned to your account Crew Purser/Assistant Purser required join! Procedure '' of only participating in excursions or activities escorted by Viking-approved tour operators you n't. Information, may call us at Tellus @ vikingrivercruises.com levels and slipperly but they finally heard from. This really the end of junk fees in travel at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf help! You need to prove Viking breached fro Celebrity and my TA non-transferable, not. The vouchers is returned to your attachment, i posted there and reacted... Rfg, for all cruises booked up to the Standard paid for rap from people consistently year around and do. The main two parts contract you need to prove Viking breached can be found.! Received an email from Viking on August 12th cancelling my November 2020 cruise. Though everyone agreed that all Viking passengers should get king beds given the cancer diagnosis we decided the out!
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