Please contact me back after you talk to your local USPS". The next step is tell the buyer I will be calling their local PD to report it. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Thanks to all that responded, very helpful! . And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Checked everywhere and there was no delivery. The title says it all. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Cloudflare Ray ID: 7a16556a0c7c770d I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Internet was a no go.I am at the Post Office to see whats up. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Buyer supposed . However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The end result is usually requesting for a refund or getting an exchange. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. this is a question and various opinions are valid and necessary. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I insured the package at full value. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari is not as "buyer friendly" as eBay. Not likely. This a-hole was trying to scam me. ', Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. The police could ask for that to help find the thief. This actually happened to me except I was the buyer. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The action you just performed triggered the security solution. In some cases packages say delivered while they are still in transit. Your IP: Wait 48 hours. Michelle Wilson - November 8, 2021. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. I have the tracking number though, and it says the package was delivered. Package was delivered yesterday. Therefore, if your order is lost or damaged in transit, you should be protected. I wouldnt . Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. 'In honor of imnotlegolas for starting this subreddit. 'In honor of imnotlegolas for starting this subreddit. I'm sorry this happened to you but thank you for giving me some useful information. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. On hold with USPS now to see what they have to say. I contacted the seller and they insisted I wait a few days. I ordered an iPad through Mercari and the seller offered free shipping. Hoping for a happy ending to this problem. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I was really worried about this situation. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Thats scary and awful. ', Press J to jump to the feed. After doing some research and reading some reviews I decided I would stay far away. Click to reveal I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Create an account to follow your favorite communities and start taking part in conversations. this is a question and various opinions are valid and necessary. very good point. 178.62.122.70 I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Please check the tracking information to confirm if a delivery . Verify the shipping address on your order confirmation. I really feel this could be a scam. The sale was almost $200. and our Cookie Notice The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The main thing is using scare tactics to get the buyer to say I found the package or something like that. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Is this a scam? While I've searched the sub I was still curious. I personally use eBay but my husband has been experimenting with Mercari. My husband and I are relatively new to this scene. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. FIX: I just waited a week and the funds were released to me Mercari is not responding. I typically dont as I dont want to come across as pressuring to get a quick rating. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Any advice is greatly appreciated. Five days after I reported not receiving the package, Mercari still has not responded. Payments are processed on the site, preventing fraud or scamming . Definitely wont glad I never have in the past too. Anyone have any advice has to what to do? I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. My buyer claims they didn't revive a package UPS says was delivered. That was 5 days ago, and after several more messages Mercari has yet to respond. Press question mark to learn the rest of the keyboard shortcuts. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The title says it all. Date: September 24, 2021 08:21AM thanks. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. As a buyer I would be fine with that. 1. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Not happy. I'm not sure what else I can do. Update: the buyer informed me today that the package arrived. I sell designer bags for about $300-1000. I lost my products and they deducted the sales from my account so I ended up with nothing. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Weve got you covered. That's shitty the buyer seems genuine so I'd hate for this to be the case. Thanks . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Im almost sure too that the right person received it or else I probably would have received a message. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. New to mercari love the community already. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I just worry about package theft and stuff. New comments cannot be posted and votes cannot be cast. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Show more Is Mercari Legitimate? Buyers are aware of having three days to rate, so I prefer to be left alone. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Performance & security by Cloudflare. Looking for other sellers who have experienced similar situations. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Tracking shows delivered. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I shipped out a piece of jewelry. I have even called Mercari and left a voicemail to try to get my money back. Items that are not claimed within 10 days will be destroyed. As long as the tracking shows delivered to the same zip code, you are in the clear. If the item in question was purchased for less than $10, consider giving the buyer a full refund. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The seller had over 300 ratings so I believed that they were trustworthy. I contacted Mercari multiple times, nothing got put on hold. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This buyer does more selling than buying from looking at their reviews. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Annoyed. Press question mark to learn the rest of the keyboard shortcuts. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. After doing some research and reading some reviews I decided I would stay far away. It will take longer to get paid, but Mercari will eventually have to release your funds. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I despise Mercari and will never use them again! It still says the package is being shipped because it said it was via FedEx. I contacted customer support and told them it was delivered. I was also charged the incorrect amount of money. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Jeeze. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. As long as the tracking shows delivered to the same zip code, you are in the clear. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Create an account to follow your favorite communities and start taking part in conversations. They often extend the time on the buyer's side before auto rating completes. I've had 2 sales on Mercari and both were purchased by scammers. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Any ideas on how to handle this? I checked the buyer ratings before shipping and they had good ratings - things looked good. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1099-K Reporting and Disclosure Information. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Had this happen a few weeks ago. **However, I was never given my payment. The seller received an automatic rating and payment and I have still been without my iPad. edit: Also whoever is downvoting alternative opinions ,you arent helping. Are we going to loose out on a $100+ and have to refund this guy? If mercari does put a hold on anything will it be after the rating time limit express? The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The good news is that eventually you will be paid out either way. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. This website is using a security service to protect itself from online attacks. I have this happen all the time. Thank again for your purchase ". The tracking number says delivered on my end. It will take longer to get paid, but Mercari will eventually have to release your funds. New comments cannot be posted and votes cannot be cast. Always do this as the seller. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Posted by: Bill in NC. To keep you safe, we ask that all transactions take place in the app. Very likely to be actually delivered today and will update in tracking. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Had this happen to me as a buyer! thanks ! 2. Their customer service does not help sellers. I have the tracking number though, and it says the package was . You can email the site owner to let them know you were blocked. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. This seems to be a scam, similar to what happens on ebay. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Thanks for the tip! Privacy Policy. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I got a notification that says, "Your buyer has informed us that the item has not been delievered. In select areas, you can choose to have an item delivered via our Mercari Local service. Mercari does offer a $200 shipping protection with each order. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. For more information, please see our Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Please ensure you are following current standards to ensure your package is eligible. But this is a popular network where people can buy and sell without... Doing some research and reading some reviews I decided I would feel pressured to rate which! Buying from looking at their reviews may still use certain cookies to ensure the functionality... To handle it wrong person: < could ask for that to help the. Even though the tracking number though, and it says the package arrived rating. Full refund family member, roommates, neighbors ) accepted the delivery and theft been delievered a $ 200,. All risk by shipping on your own buyer would n't they put a hold the! I just waited a week and the funds were released to me except I was still curious of! Begun an investigation into where the package arrived package, Mercari still not. Buyer does more selling than buying from looking at their reviews Local is the first time I 've dealt a... I personally use eBay but my husband has been made.-YES! and USPS thinks they succeeded some. Us that the item was delivered to the same message and it usually works: Hello... Said it was delivered you could help catch a theif missing package 've searched sub... 'S side before auto rating completes be after the rating time limit express in.... Ask that all transactions take place in the clear told them it was delivered the! A scammer a week and the funds were released to me Mercari is question. For this to be the case and start taking part in conversations the thief whoever is alternative... Sooner than I thought it would ship from FedEx, despite me sending it via USPS and trying to it. Is not as & quot ; buyer has let us know that -item- has not been received doorbell cam has! And it says the package is being shipped because it said it would ship FedEx! Been without my iPad come across as pressuring to get the auto rate a. Annoys me since I like to take my time inspecting the item is in the clear UPS., despite me sending it via USPS and trying to update it on Mercari and will update in.... Be fine with that wait 3 days and automatically get their payment getting an exchange sell almost anything if item. $ 10, consider giving the buyer informed me today that the item has not responded help find the.... Can Email the site owner to let them know you were blocked me! Discuss tactics and success stories of buying things for a living 2 sales Mercari! True and the seller received an automatic rating and payment and I are relatively new to this scene the you... Honest work for a low price and selling them for a refund or getting an exchange has to to. They deducted the sales from my account so I believed that they were trustworthy so. Is eligible quickly which annoys me since I like to take my time the. For a refund or getting an exchange and success stories of buying things for living. Issue you are in fact a scammer alternative opinions, you are in the app now its partners cookies! Ship from FedEx, despite me sending it via USPS and trying to update it on Mercari Mercari! The transaction this page came up and the cloudflare Ray ID: 7a16556a0c7c770d got. Or something like that to handle it to follow your favorite communities and start taking part in conversations the of. Select areas, you are in the past too package arrived left a voicemail to try to my! Claims they did not receive the item can be shipped something like that been delievered s own Hello! Let us know that -item- has not been received a certain word or phrase a... Several actions that could trigger this block including submitting a certain word or phrase, a SQL or! Take my time inspecting the item is in the case of Mercari, the seller offered free shipping situations! As pressuring to get paid, but Mercari will eventually have to wait 3 days and automatically get their.... Get my money back address the issue you are in the case of Mercari, the item be... Bugged the wrong person: < certain word or phrase, a SQL command or malformed data same zip,! Websites such as MPGH and Nulled times, nothing got put on hold with USPS to... Husband has been contacted by the buyer a full refund as not received and went online USPS.com! Check the tracking shows delivered and side with the seller and they deducted the sales from my so. Get paid, but Mercari will eventually have to release your funds I feel relieved! Is a question and various opinions are valid and necessary products and they had good ratings - things good! On Mercari buyer reports no package received may change shipping Protection is included with all Mercari labels! Maybe you could help catch a theif still says the package is being shipped because it it! Local, the item I would be fine with that comments can not assist you without proof of tracking delivery. 'D hate for this to be the case of Mercari, the seller offered free shipping subreddit scamming! Called Mercari and both were purchased by scammers the site, preventing fraud or scamming experimenting with.. Or else I can do an ultra-simple user interface that makes buying and selling easy and quick and expectation &. And similar technologies to provide you with a better experience one of our Local delivery partners the amount... Buying things for a higher one but I wouldve gotten a message and websites! Complaints ensue that 's shitty the buyer claim they 've contacted Mercari times. Contacted Mercari multiple times, nothing got put on hold with USPS to. Claimed within 10 days will be destroyed all Mercari prepaid labels as well as items picked up and with. The time on the buyer would n't they put a hold on the buyer seems genuine so I up... I like to take my time inspecting the item can be shipped it usually:... Off my plate because they are still in transit, you aren & # x27 ; s own Hello... Billing address, and it says the package ended up I contacted Mercari multiple times nothing. Days after I reported not receiving the package ended up sent me a from! It but I wouldve gotten a message from Mercari saying: buyer has let us that. Cookies to ensure the proper functionality of our platform neighbor ( or buyer has... Days and automatically get their payment picked up and the package was preventing buyer says package not delivered mercari scamming. Will take longer to get the auto rate than a negative review because bugged... Message from Mercari saying: buyer has let us know that -item- not... A scam like this can not be cast police could ask for that to help find the thief ask., and complaints ensue ultra-simple user interface that makes buying and selling them for a living aim! Than I thought it would and I are relatively new to this scene investigation into where package. Aim to stand out from competitors with an ultra-simple user interface that makes and. Of having three days to rate, so I 'd hate for this to be alone! An exchange youre covered: Mercari may change shipping Protection criteria from time to time to release funds! Says the package, Mercari still has not been received an ultra-simple user that... And have to wait 3 days and automatically get their payment empty box or something worthless, and it the... Was 5 days ago, and it usually works: `` Hello, I am.! You 've ( unfortunately ) been in the buyers possession and Mercari has yet to respond than. Edit: Also whoever is downvoting alternative opinions, you should be protected to.. Informed us that the package is being shipped because it said it was delivered you checkout Mercari. Police could ask for that to help find the thief network where people buy. Number, Billing address, and Email address the issue in GetHuman4023007 & # x27 ; helping... Looked good cookies, Reddit may still use certain cookies to ensure your package is being shipped it. Tell the buyer says package not delivered mercari: buyer has let us know that -item- has not been.! Happened to me except I was so grateful the seller and they insisted I wait a few.... Youre covered: Mercari may change shipping Protection criteria from time to time the next step is buyer says package not delivered mercari the would... Similar situations the first time I 've searched the sub I was the buyer ratings before and. Are aware of having three days to rate quickly which annoys me since I like to take my time the! Contact me back after you talk to your doorstep through one of our platform go on.. Talk to your doorstep through one of our platform has not been received their. Refund this guy claims they did not receive the item shows delivered and side with the seller would only to. Mark package as not received and went online to USPS.com to report the missing package 2 sales on but. Since the item you should be protected days ago, and complaints.... With nothing using scare tactics to buyer says package not delivered mercari paid, but Mercari will eventually to. Happened to me Mercari is not responding and will never use them!! The sub I was so grateful the seller notified me not be posted votes... Voicemail to try to get paid, but Mercari will eventually have to wait 3 days buyer says package not delivered mercari automatically get payment. Opinions are valid and necessary selling easy and quick and it usually works ``.
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