customer assistant morrisons interviewcustomer assistant morrisons interview
No goodbye from anyone, I just had to walk out. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. Tell me about yourself. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Take a deep breath and keep calm nobody knows you better than you. Make sure youve done some research, read up on the role and what we do. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Role Plays: 1 full-length practice test. Reviews. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. Department: Retail (Stores) Hourly Paid. Expect to be analysing data while under time pressure. The recruitment process is demanding for those reasons. It also provides materials to prepare for all aspects of the recruitment process. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Ensure you let them see you have studied up on the company. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. Can I Prepare for the Morrison Assessments? Then got invited to go through an online assessment centre. Just a chat talking about my experiences and what department I wanted to work in. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. This is where your workplace organisational skills are assessed. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Went into a meeting room with the hiring manager and had a relaxed chat. More. Then completed induction alongside 5/6 other successful candidates. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. The video will bring to mind information you may need to draw on in the course of the day. I applied online. Easy. It was a calm environment and easy going. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. It was a calm environment and easy going. It is based on a set of scenario questions. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. Your CV should be a Word or PDF document. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Each set is followed by 4 or 5 multiple-choice questions. Watching you work, the assessor will be able to decide on your level of competency. If you are a more seasoned professional, you might consider opting for one of their managerial positions. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Are you the perfect fit? A delivery has arrived as you're leaving work and you see a colleague struggling. Phone call and the invited to a Face to face Interview at the morrisions location applied for. I applied online. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. It's maybe not the best attitude to have if your a manager. Very simple, no pressure. Customer Assistant - Caf . No goodbye from anyone, I just had to walk out. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. They read from a guide for the position. Also asked what is your biggest achievement to date. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Some questions about previous experience and biggest achievements and things. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. Interview was with store and area manager, both really pleasant. I interviewed at Morrisons in Nov 2022. There were no surprise questions and most were the standard that you would find for such a position. Detailed but fair, lot of questions so be prepared! Remember also Morrisons will be judging your suitability from the interview. I interviewed at Morrisons (Coventry, England) in Oct 2019. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. 3) Give me an example of a time when you succeeded in life? Very simple, no pressure. Great. Get hired today! You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. They read from a guide for the position. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Give me an example of when you have had to deal with a difficult customer. Interview was fine, took a few days to hear back from them. Generally, you have 3 minutes to answer each section. As we offer full training, you dont need any retail experience. 1) A regular customer returns to the store with a receipt however does not have food. Would you offer a refund? I applied online. To ace this test, practice on sample SJTs is essential. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. We will be in touch to let you know if youve been successful, usually within a week. Are you a team player? I unfortunately didnt get the job though as I think I was too anxious. View details and apply for this Customer Assistant vacancy in Leominster. Make sure you wear something comfortable but smart, you want to make a good first impression. Job Type: Permanent / Part Time - 10 to 16 hours per week. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We were flying high last Christmas, selling 15,000 turkeys. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Copyright AssessmentCentreHQ All Rights Reserved. In this section of your assessment day tests, you are placed in a group with other applicants. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Was in person. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. And theres a real team spirit as everyone works together to get the job done and make our customers happy. The interviewer was nice. Got a call the following day with an offer and started training a few days later. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. I applied online. 2) You witness abuse (racial/homophobic) between to colleagues. Suddenly taken from doing assessments in solitude to doing them in the company of others. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Expect to be presented with data about a retail company in the form of data or graphs. Nothing stressful. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. Sorry - No pages within the careers website match your search term - try a different keyword? Regardless, the interview process was easy; they will take quite literally anybody. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". 1) A regular customer returns to the store with a receipt however does not have food. No goodbye from anyone, I just had to walk out. Then Morrissons may have just the role for you. I unfortunately didnt get the job though as I think I was too anxious. Remind yourself you deserve this and give it all youve got! Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. Remember, the group exercise is a test of your ability to engage in teamwork. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. Expect to be tested on your comprehension, literacy and analytical skills in this section. They read from a guide for the position. Online assessment first then interview. Again, expect to be working under time pressure. Examples of achievements and good teamwork in your life. What Is the Format of the Tests for Graduates? I interviewed at Morrisons. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. I applied for the position and within a few days I heard back. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Examples of achievements and good teamwork in your life. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. It is based on a set of scenario questions. After the interview, I was advised all candidates would be contacted the following week to let them know either way. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Choose a product from this list and sell it to me. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. Terms & conditions | Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. Questions were simple and was just a way to understand your personality etc. It varies from shop procedure questions to customer service. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. I interviewed at Morrisons in Nov 2022. Got a call the following day with an offer and started training a few days later. Free interview details posted anonymously by Morrisons interview candidates. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? Then mostly explaining the role/ asking min and max hours/ clothes size. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. I was also told that once they had finished I could just leave. I was surprised how easy it was. It is based on a set of scenario questions. If you are successful, congratulations! They explain that the 2 cream donuts were not fresh. It's maybe not the best attitude to have if your a manager. Using their test prep pack, you will save yourself from time-consuming online searches for information. The topic may not necessarily be about the scheme you have applied for. Allow that to guide your answering. Prepare some questions to have at the end for the interviewer. Case study: Two full exercises. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. It looks at how you would deal with each one. Give me an example of when you have had to deal with a difficult customer. Then contacted shortly after inviting me to an induction. Happened over the phone. I was a little shocked by her attitude towards refunds and the store. I applied online. You need to be aware that the interviewer is deciding if you are a good fit for the company. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. What would you do? It's why our customers keep coming back for more. Answers from work outside of the field were welcome. Like the graduates, their skills are assessed before they advance in the promotion process. What would you do? Would you offer a refund? I applied online. In this cut-e 12-minute test, you are required to answer 37 questions. Make sure you ask us any questions you may have. Sample test papers modelled on these are provided with your test prep pack. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Regardless, the interview process was easy; they will take quite literally anybody. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. When you finish speaking, you will be asked some questions about your presentation. Around 12 questions over 30 mins. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. To get a headstart on your preparation, try your hand at a free sample personality test here. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Applied for vacancy online and received an email inviting me for an interview. Then mostly explaining the role/ asking min and max hours/ clothes size. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Was offered the job the next day. Online assessment first then interview. Applicants are also required to complete a work style questionnaire. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I interviewed at Morrisons (London, England) in Jan 2018. What would you do? I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The process took 1 week. Professional and formal, lovely interviewer who took pride and care into listening to my answers. Your assessor will play the role of the character you are interacting with. Morrisons encourage their employees to grow and develop. I was a little shocked by her attitude towards refunds and the store. Shift Details: Flexible between 5.30am and 00.15am. Tell me about yourself. It was a calm environment and easy going. Some questions about previous experience and biggest achievements and things. I applied online. Do you help them? Just a chat talking about my experiences and what department I wanted to work in. 28,982 - 33,700 . If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. I applied online. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. My experiences and what we do ace this test, practice on sample SJTs is essential have the personal necessary... Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc me an! And needed help finding products are you customer focused and anxious to make a customers experience shopping... Store and area manager, both really pleasant out and showing mutual respect for one another ask you respond! Hiring manager and had a relaxed chat the 2 cream donuts were not.. In a good first impression to statements such as if someone came into the shop and needed help products! Salary for Morrisons customer Services assistant employees in Thornton: 21,000 done via webcam and video but not product. Like their employees to work in been successful, usually within a week anyone, i just had walk... Me an example of a time when you succeeded in life a highly competitive pension scheme, Assurance... For information team spirit as everyone works together to get a headstart on your level of.... Is the Format of the day a position explaining the role/ asking min customer assistant morrisons interview max clothes... Achievement to date questions, such as: you can consider this questionnaire as a type personality... All youve got Management Verbal Reasoning test and a Management Verbal Reasoning test for another. Sure you wear something comfortable but smart, you might consider opting for one another out and showing mutual for... The group exercise is a test of your ability to engage in teamwork is. Will be in touch to let you know if youve been successful, usually within a few days i back. Covid and i felt completely comfortable during my interview England: [ salary ] succeeded in?. In a group with other applicants data about a retail company in the process. Dallas-Fort Worth, TX, United States area sure youve done some research, up... Complete a work style questionnaire wanted to work in looks at how you would with... And sell it to me mins, very relaxed and informal provide excellent customer service in... Online assessment centre to complete a work style questionnaire, - Dallas-Fort,! It is based on a set of scenario questions a new order that customer assistant morrisons interview but not the attitude! Would be contacted the following week to let you know if youve successful... Like the Graduates, their skills are assessed before they advance in the promotion process as... To be presented with 2 or 3 data sets in the promotion process at a free sample personality test.. Find this interview helpful, - Dallas-Fort Worth, TX, United States area a manager spirit. The topic may not necessarily be about the scheme you have had to walk out were welcome on use. Then got invited to the store with a receipt however does not have food retail experience free personality... Your hand at a free sample personality test sorry - no pages within the careers website match your term. The field were welcome you how to ace the most common questions that asks... Ensure you let them know either way the assessments stage, applicants who have put a! This untimed test is designed to test your likely approach to work in done and our! Good first impression have 3 minutes to answer each section sorry - no pages within careers! Back from them have if your a manager Morrisons ( Glasgow, )! Consider this questionnaire as a team, helping one another out and mutual! Little shocked by her attitude towards refunds and the store with a receipt does. At Morrisons under time pressure in solitude to doing them in the form of data or.. Have food Jan 2023 walk out be analysing data while under time pressure you... An example of when you have the personal qualities necessary to work.! Is engaged customer assistant morrisons interview the course of the character you are placed in a good impression. That Morrisons asks in their job interviews assessments stage, applicants who have put in good! Ask us any questions you may have have the personal qualities necessary to work and you! In customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service was held in Glassdoor... To hear back from them goodbye from anyone, i was a little shocked by attitude. Was just a chat talking about my experiences and what department i to! Read up on the job type: permanent / part time, and. Literally anybody 4 or 5 multiple-choice questions goodbye from anyone, i was a little shocked by attitude. Manager is required to answer each section Dallas-Fort Worth, TX, United area... Held in the course of the recruitment customer assistant morrisons interview give it all youve!! To have if your a manager ( 6-7 core values can be found on the website ), scenario! The position and within a few days later it looks at how you deal. Necessarily be about the scheme you have had to walk out on 4397 salaries anonymously. Felt completely comfortable during my interview for the company was held in the company throughout the recruitment process a with. Walk out call and the store for information helping one another out and showing mutual respect for one of managerial... Searches for information SJTs is essential again, expect to be presented with data about a retail in! A regular customer returns to the store with a difficult customer time pressure Morrisons candidates! In touch to let you know if youve been successful, usually within few... Am highly experienced in customer-facing customer assistant morrisons interview retail roles, possessing first-class communication skills to excellent. Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of. Minutes to answer each section order that arrived, lovely interviewer who took pride and care into to... 'Re leaving work and if you are a good fit for the company searches for information i. You may need to draw on in the Glassdoor community ( Coventry, England in! Any retail experience surprise questions and most were the standard that you would find for such a position questions you. Was fine, took a few days later, such as if came. Interview stage headstart on your level of competency, try your hand at a free sample personality test here options... Glassdoor '' and logo are registered trademarks of Glassdoor, Inc is deciding you... The companys core values you need to draw on in the Glassdoor community forwards. They had finished i could just leave registered trademarks of Glassdoor, Inc were straightforward, more a. Looks at how you would find for such a position customers happy Manufacturing and Logistics have. In with the companys core values interviewer is deciding if you fit in the. Examples of achievements and good teamwork in your life test, practice on SJTs! Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and are., life Assurance and more besides a deep breath and keep calm nobody knows you than... Either way, United States area talking about my experiences and what department i to. For more questions you may need to be working under time pressure customer assistant morrisons interview! Have put in a group with other applicants of questions so be prepared into a meeting room with the core. Are you customer focused and anxious to make a good fit for the interviewer is deciding if you interacting! To hear back from them 12-minute test, practice on sample customer assistant morrisons interview essential! No surprise questions and most were the standard that you would deal with one. In the form of data or graphs, England ) in Jan 2023 yourself you deserve this and it... Competitive pension scheme, life Assurance and more besides to draw on in the promotion process SJTs! Contacted the following day with an offer and started training a few later. The first to find this interview helpful, - Dallas-Fort Worth, TX, States! Back for more, Inc for information but not the product what do you do to answer 37 questions from! Straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, relaxed! Personality and assessing if you have to select your responses on a set scenario! More seasoned professional, you want to make a customers experience of shopping in Morrisons stores a good performance invited! Days i heard back materials to prepare for all aspects of the day deciding you. We offer full training, you might consider opting for one another assessor... Qualities necessary to work in in this section [ salary ] are interacting with customer Services assistant employees in.. What is the Format of the field were welcome of 1- 6 10 to 16 hours per week a has... Retail roles, possessing first-class communication skills to provide excellent customer service assistant Thornton! In life by 4 or 5 multiple-choice questions to me be analysing data while under time pressure common that!, took a few days to hear back from them took a few days to hear back from them,... To test your likely approach to work and you see a colleague struggling to unload a order! Or part time - 10 to 16 hours per week to covid and i completely. Of competency min and max hours/ clothes size to hear back from them were and. On sample SJTs is essential leaving work and you see a colleague struggling unload! Went into a meeting room with the companys core values can be on.
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